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FAQs
General
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MODEFACE Online Designer Outlet is a UK based premium fashion wholesaler and subscription based online designer store. We features a wide range of clothing and accessories from top designers and brands sourced from around the world offering our customers and clients the latest and highest quality fashion brands at a wholesale price. Our team is dedicated to providing an exceptional shopping experience and outstanding personalised customer service.
Yes, all the items sold on MODEFACE Online Designer Outlet are 100% genuine and authentic and have been purchased through our partner network directly from the brands, licensees, or official distributors. The authenticity and provenance of each product is verified and come with original tags attached.
At MODEFACE, we strive to offer our customers the best possible prices for high-quality fashion items. While we do not currently offer a guaranteed price match promise, we continually try to ensure that our customers get the best value for their money. However, we also understand that you may find a better price elsewhere. If you find a lower price on the same items, we will do our best to match or beat their price. Simply contact us at suport@modeface.co.uk (suport@modeface.co.uk)with the details of the item and the competing price, and we will review your request.
We are an independent online designer outlet and retailer not a marketplace, when you make a purchase, you are buying the item directly from us and not a third party seller or shop, like when you shop on Lyst, Farfetch or Secret Sales for example. We ship designer items directly to you, and as an independent Company, we can reward our customers with amazing prices and offers that you are unlikely to be able to find elsewhere.
We are always happy to hear from our customers. You can easily get in touch with us via with us WhatsApp.
Alternatively you can contact us through our contact form on our website or by emailing us at support@modeface.com. We will respond to your inquiry within 24 hours.
Additionally, you can also reach out to us on our social media channels such as Facebook and Instagram. We are always available to assist you with any questions or concerns you may have.
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